QuickStore Refund Policy in Accordance with Omani Law

Introduction QuickStore is committed to providing an exceptional shopping experience for its customers. This policy outlines the terms and conditions related to refunds and returns in accordance with the laws and regulations of the Sultanate of Oman. Refund Eligibility 1. Eligibility for Refund: o Refund requests can be made within 15 days from the date of purchase. o The product must be in its original condition and unused. o The product must be in its original packaging with all accessories and documentation included. 2. Non-Refundable Products: o Damage resulting from misuse of the product (e.g., falls, exposure to extreme temperatures, water damage, improper operation). o Customized or made-to-order products. o Opened products related to health and personal hygiene. o Products without adequate proof of purchase. o Lost or stolen items. o Products that have exceeded their warranty period o Issues unrelated to product quality. o Free items or promotional gifts. o Repairs conducted by third parties. o Damage caused by external factors. o Purchases made from unauthorized resellers. Refund Process 1. Submitting a Refund Request: o The customer must submit a refund request via whatsapp +96872311313 o The order number, purchase receipt, and reasons for the refund must be provided. 2. Reviewing the Request: o We will review the refund request within 2 business days from the date of submission. o We will notify the customer of our decision via phone. 3. Returning the Product: o If the refund request is approved, the customer must return the product to the specified address. o The customer is responsible for shipping costs to return the product unless the refund is due to an error on our part. Processing the Refund 1. Refund Timeframe: o Once the returned product is received and inspected, we will begin processing the refund. o The refund process may take up to 5 business days to credit back to the original payment method. 2. Refund Amounts: o The full amount for eligible products will be refunded, including any taxes paid. o Original shipping costs will not be refunded unless the refund is due to an error on our part. Consumer Rights We comply with the Omani Consumer Protection Law (Royal Decree No. 81/2002) and other relevant regulations. If you have any unresolved complaints or issues, you can contact the Consumer Protection Authority in Oman. Contact Us If you have any questions or inquiries regarding the refund policy, please contact us at: QuickStore Email: info@quickstore-om.com Phone: +96872311313 Address: South Maabilah, Seeb , Muscat Amendments We reserve the right to amend this policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the amended policy.